Frequently Asked Questions

Got a question? Check out our most frequently asked questions below. If you have any other questions about our services or about electricians in general just give us a call and we’ll be happy to assist. We service all of the Gold Coast as well as Tweed Heads and the south Brisbane suburbs. We also do 24/7 emergency electrician call outs.

When should I have an electrical safety check?

It is a good idea to get an electrical safety check done at least once every 5 years. Apart from that there are circumstances in which we would recommend that you get an electrical safety check; if you are considering purchasing a property we can inspect and prepare a pre purchase electrical inspection.

If you are concerned about any electrical equipment in your home and how it has been wired, we can do a safety check.

What do I do if my Hot water system is not heating properly?

If your hot water system is not heating correctly or you are running out of hot water quickly there are several factors that may cause this:

  • An element requires replacement
  • The thermostat could be faulty or not set correctly
  • You may have a small tank that is on off peak power and not heating up during the day when you require more hot water.

At Symons electrical we can have a look at all these factors (and more) and either fix it on the spot or provide you with an obligation free quote to repair or replace the system

Our electricity bill is high; how can I reduce this?

At Symons Electrical we pride ourselves on being environmentally friendly, and with being environmentally friendly the aim is to use less power. We can provide options that you can apply in your home to reduce power usage. These include:

  • LED lighting – a possible saving of 88% of your power
  • Timers and off peak metering to limit the amount of power that is consumed during the “peak” periods.

Choosing “PeakSmart metering” in your air conditioner when you install a compatible model. The added advantage to this is that Energex provides a cash back incentive of up to $400 when you install the metering device in your air conditioner.

What is peak smart metering?

PeakSmart air-conditioning helps reduce your peak demand without affecting your air-conditioner’s performance. It operates similar to the economy setting of an air-conditioner. The energy consumption is capped for short periods on a few days of the year and the system continues to produce cool air. The technology is designed to be set and forget so you won’t have to do anything and you won’t notice a difference to your comfort.

I have lost my power and its 1am on a Saturday night, who should I call?

First, have a look on the street, are there any other lights on? If not, it’s likely that everyone in your street has lost power, which means the loss of power is from a problem with the supply. The best person to call in this case is you service provider (i.e. Energex for SE Queensland on 13 62 62).

If your neighbours have power and your house doesn’t it means that the problem is with the supply to your house only. In this case you should not call your service provider. You can call us at Symons Electrical. We are available 24/7 and in most cases can be at your home within the hour. With all the supplies to get you back up and running on the spot.

Do you do inspections and pre-purchased electrical reports?

Yes, if you are ready to purchase a new home we can send out a qualified electrician who will be able to perform a comprehensive inspection report. We’ll also explain what work will need to be done, if any and give you a cost estimate.

Standard building inspections are typically only visual inspections. To inspect the electrical wiring, you should specify that you require a special purpose inspection.

What products do we use?

We only work with high quality and trusted products. We use Clipsal products wherever possible because they offer a 5-year warranty on almost all of their products. We also endeavour to use wherever possible, Australian made or owned products.

When we repair appliances we always try to use parts from the original manufacturer.

You can be assured that all products used by Symons Electrical are Australian approved.